Returns are only accepted under the following conditions:
- Product Defect – A claim must be submitted upon delivery. All claims will be reviewed, and the product must be verified as defective by a representative of the Company. Once approved, confirmation will be sent by email.
- Lost Shipment – Shipment tracking must be verified by the courier service confirming the parcel is lost.
- WrongProduct – If the product received does not match the original order and the correct item is unavailable in stock.
All exchanges are subject to the availability of the requested item. Each product may only be exchanged once.
Exchanges are limited to the same product in a different size. We do not allow exchanges for a different color or a different item. Customized (made-to-measure) and pre-ordered items are non-returnable and non-exchangeable.
If any of the above applies, you may request a return or exchange within seven (7) calendar days from the date of receipt by contacting our Customer Service team at orders@rizmanruzaini.com
Our team will provide you with the Exchange & Returns Form and guide you through the process.
Tax & Duties
All shipments are sent on a CIF (Cost, Insurance, and Freight) and DDU (Delivered Duty Unpaid) basis. Rizman Ruzaini will cover the cost of shipping and insurance. Any import duties, customs clearance charges, or local taxes at the destination country remain the responsibility of the recipient.
Please allow up to 48 hours for your order to be processed. Delivery timelines differ depending on the item purchased and will be indicated in the individual product description.
By confirming your purchase and making payment, you acknowledge and agree to these shipping terms. Kindly note that orders cannot be refused upon arrival due to unpaid duties, taxes, or destination-related charges.
For any inquiries do get in touch with our Personal Shopping Advisor at +60 12-515 6317.
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Terms & Conditions
General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.
To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank or any payment method acceptable to us.
By browsing or accessing this site in any way, you are agreeing to be bound by all the terms and conditions outlined in the Terms & Conditions. www.rrbyrizmanruzaini.com reserves the right to modify these Terms & Conditions at any time without prior notice.
Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.
Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using ipay88 or any payment method allowed , which is a secure online payment gateway that encrypts your details in a secure host environment.
In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.
Shipping
Kindly take note that we will process and send out all order within 7 working days after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by postage provider or destination customs clearance processes.
We will appoint a postage provider to manage all delivery services, such as product delivery, goods returned and etc.
Product Info
We cannot guarantee that the actual products and colours will look exactly the same as what was displayed on the customer's monitor screen as there are many factors involved which may probably result in subtle differences in terms of colours, etc.
However, we strive to provide complete and accurate information about the products on the website. Should there be any questions, customers are encouraged to contact us for clarifications.
Pre-Order Reservation
When placing a Pre-Order for our Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current.
Rizman Ruzaini Creations shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to help@rizmanruzaini.my.
You acknowledge and agree that Rizman Ruzaini Creations may decline or delay reservations to avoid over-subscription or as it deems appropriate, provided that we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.
Intellectual Property
The intellectual property rights in all the software and content in this Site are sole property of Rizman Ruzaini Creations and are fully protected by the appropriate international copyright and other intellectual property rights laws.
The copying, reproduction, use, modification or publication by anybody of any such matters or any part of the Site is strictly prohibited, without our express prior written permission.
Newsletter
Users shall agree that we may send newsletter regarding the latest news/products/promotions etc. through email to the user.
Update of Info
The information on this site including Shipping info, Refund & Returns, and Terms of Use are subjected to changes from time to time without prior notice. Please check back frequently to get the latest update.
Inaccuracy of Information
There might be cases where the information posted on our site contains typographical error, omissions, or inaccuracies which may be related to product pricing, specs, or any other general contents. In such cases, we will not be hold responsible for such negligence. The posted information on our Site are frequently checked for accuracy to minimize and avoid such mistakes.
Changes to this privacy policy
Rizman Ruzaini Creations may update this privacy policy from time to time. We will notify you of any changes by posting the privacy policy on www.rrbyrizmanruzaini.com. You are advised to review this privacy policy periodically for any changes.
If you have any questions about this privacy policy, please contact us at (+01136641475)
Collection : Rimba
Season : Fall Winter 2025
Material : Beaded Embroidery & Ball Gown Netting
Colour : Off White
Care Guide : Dry Clean Only
Shipping Information : Ships within 45 working days
Collection : Rimba
Season : Fall Winter 2025
Material : Beaded Embroidery & Velvet
Colour : Black
Care Guide : Dry Clean Only
Shipping Information : Ships within 45 working days
